Orders are typically dispatched within 1-3 business day. Estimated delivery times are shown at checkout and in your shipping confirmation email.

Yes, we deliver to addresses across the United Kingdom.

Once your order has been dispatched, you'll receive an email with a tracking link so you can follow your delivery.

If your order has not yet been dispatched, please contact us as soon as possible. We'll do our best to accommodate your request.

We accept all major credit and debit cards, Apple Pay, and other secure payment methods available at checkout.

Yes. All payments are processed through secure, encrypted payment providers to ensure your information is protected.

Each product includes a size guide. If you're between sizes we suggest sizing up for most of our Athleisure pieces or if you need personalised advice, our customer support team will be happy to help.

You can return or exchange eligible items within 14 days of receiving your order, provided they are unworn, unused, and have all original tags attached.

Complete the return form included with your order and send the item back following the instructions provided.

Once your return has been inspected and approved, your refund will be issued to your original payment method and within 14 days of receiving.

Yes. If you would like a different size or colour, please indicate this on your return form. Exchanges are subject to stock availability.

Return shipping costs are the customer's responsibility unless the item is faulty or you received the wrong product.

For hygiene reasons, swimwear cannot be returned unless it is faulty.

Please contact us within 48 hours of delivery and include photos of the item. We'll resolve the issue as quickly as possible.

Our garments are designed to fit according to our size guide. Product descriptions will indicate if an item runs smaller or larger than usual.

All Promesa garments are proudly designed and manufactured in Bulgaria (Europe) in our own studio using carefully selected premium fabrics

Please follow the care instructions on the garment label to maintain its quality and longevity.

Some of our best-selling styles are restocked, while limited collections may not return. Follow us or subscribe to our newsletter for updates.

You can reach us by email or through the contact form on our website. We aim to reply within one business day.

We occasionally run promotions and exclusive offers. Subscribe to our newsletter to be the first to hear about new collections and special discounts.